TRANSPARENCY
Our Policies
Clear, fair, and designed to make your experience worry-free. No hidden clauses.
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Cancellation Policy
- check_circleFree cancellation before the trial delivery begins.
- check_circleIf the agent is already en route, a ₹100 logistics fee may apply.
- check_circleSame-day rebooking is allowed subject to slot availability.
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Damage Policy
- check_circleMinor wear and touch during trial is expected and covered.
- check_circleSignificant damage (tears, stains, etc.) will be assessed fairly.
- check_circleMaximum charge: 80% of product MRP for irreparable damage.
- check_circleWe document item condition before and after every trial.
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Trial Rules
- check_circleMaximum 10 items per trial session.
- check_circleTrial duration: 30 minutes with our expert.
- check_circlePayment only for kept items — via UPI or cash.
- check_circleReturns are collected immediately by our team.
- check_circleOne trial per customer per day.
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Return & Refund
- check_circleItems not selected during trial are returned on the spot.
- check_circleIf you change your mind within 48 hours of purchase, contact us for an exchange.
- check_circleRefunds (if applicable) are processed within 5-7 business days.
- check_circleRefund mode: Original payment method or store credit.
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Delivery Policy
- check_circleCurrently serving Gurgaon (Haryana) and Bhiwadi (Rajasthan).
- check_circleSame-day delivery for orders placed before 11:00 AM.
- check_circleDelivery is always FREE — no hidden charges.
- check_circleYou'll receive a WhatsApp notification with live tracking.
Questions about our policies? Contact us